Privacy Policy
1. Who We Are
LocateServe LLC (“LocateServe,” “we,” “us,” or “our”) provides civil process serving and related legal support services in Texas.
2. Information We Collect
We may collect the following types of information:
2.1 Information You Provide Directly
- Name and contact details (such as phone number and email address);
- Case-related information, including court, cause number, and parties;
- Service addresses and any special instructions you provide;
- Billing and payment information (processed via secure third-party providers);
- Messages you send through our website forms.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and general location information;
- Browser type, device type, and operating system;
- Pages viewed, time spent on pages, and referring URLs.
2.3 Cookies & Similar Technologies
Our website may use cookies or similar technologies to improve functionality, remember preferences, and better understand how visitors use the site. You can usually adjust cookie settings in your browser.
3. How We Use Your Information
We use the information we collect to:
- Provide, manage, and complete process serving and related services;
- Communicate with you about your service requests and status updates;
- Process payments and send invoices or receipts;
- Improve our website, services, and client experience;
- Comply with legal obligations and court requirements.
4. Legal Basis for Processing (If Applicable)
Depending on your location, our legal basis for processing information may include: legitimate interests in providing services, performance of a contract, compliance with legal obligations, and your consent where required.
5. How We Share Information
We may share information in the following situations:
- With courts, attorneys, or parties involved in the case when necessary to complete service;
- With third-party vendors who help us process payments, host our website, or support our operations;
- When required by law, subpoena, or court order;
- To protect the rights, safety, or property of LocateServe, our clients, or others.
We do not sell your personal information to third-party marketers.
6. Data Security
We take reasonable technical and organizational measures to protect the information we collect against unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain information for as long as necessary to:
- Provide services and maintain records of service;
- Comply with legal, tax, and regulatory requirements;
- Resolve disputes and enforce our agreements.
8. Your Choices & Rights
Depending on your location, you may have rights such as:
- Requesting access to the information we hold about you;
- Requesting corrections to inaccurate information;
- Requesting deletion of certain information, subject to legal obligations;
- Objecting to certain types of data processing.
To submit a request related to your information, please contact us through our website form. We may need to verify your identity before responding.
9. Third-Party Websites
Our website may link to third-party sites (such as courts, government offices, or payment processors). We are not responsible for the privacy practices or content of those external websites.
10. Children’s Privacy
Our services and website are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can delete it where appropriate.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we make revisions. Continued use of the website after changes are posted indicates acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out to us using the contact form on our website.